Refund & Cancellation Policy.

What this policy covers.

This policy applies to purchases made on rime.sa and to RIME invoices paid online with mada, Visa, or Mastercard. If your signed agreement sets different cancellation terms, the signed agreement applies.

One thing to know before anything else: RIME hardware, including the RIME Brain compute units, is rented as part of your subscription. It stays RIME's property and is never sold.

Cancelling before activation.

Cancel before setup work begins and everything you paid comes back — the subscription and the one-time setup fee, in full. If hardware already shipped to you, your refund is processed once it arrives back at RIME headquarters.

Cancelling after activation.

Refunds of unused amounts are for first-tier customers only — deployments of up to 10 RIME compute units. If that is you, we refund the remaining unused full months of your annual subscription, counted pro-rata from the day your cancellation request reaches us, and paid once all RIME hardware is back with us.

On any other tier, subscription fees are non-refundable. Your service keeps running to the end of the paid term, and renewing — or not — stays your call.

The setup fee does not come back once setup work has been performed, and months already used are not refunded.

Returning the hardware.

The RIME Brain units and any other hardware we supplied are rented, not sold. When you cancel or decide not to renew, they ship back to RIME headquarters — a condition of the refund, not a courtesy.

No refund is processed until the units arrive complete and in good condition; normal wear is expected and accepted. We send the return instructions and address with your cancellation confirmation, and return shipping is at your expense. A unit that fails during an active subscription is a different matter: we replace it as part of the service.

How refunds are paid.

Approved refunds go back to the original payment method only — the same mada, Visa, or Mastercard you paid with — within fourteen (14) business days of approval, once the returned hardware is received and checked. No different card, no bank transfer, no cash.

Refunds are made in Saudi Riyals (SAR). Once we process it, how fast the amount lands in your account is down to your bank or card issuer.

How to request a cancellation or refund.

Email info@rime.sa or call 800 111 1406 (toll-free inside Saudi Arabia) with your account name and your invoice or order number. Within three (3) business days you hear back from us with the return instructions, the outcome, and the exact amount — confirmed before anything is processed.